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Frequently Asked Questions

 

 

IF YOU HAVE ANY OTHER QUESTIONS PLEASE FEEL FREE TO CONTACT US.

THERE IS A CHAT  BUTTON AT THE BOTTOM OF EVERY PAGE.

OR

CONTACT OUR CUSTOMER SERVICE PHONE AT (916) 476-7714 

OR

SEND US A EMAIL AT INFO@KEELAHAIRCO.COM

 

• CAN I CHANGE MY ORDER?

ORDERS CAN NOT BE CHANGED ONCE THEY ARE PLACED. PLEASE MAKE SURE THAT YOUR ORDER IS ACCURATE AND CORRECT WHEN CHECKING OUT. 

• HOW LONG DOES SHIPPING TAKE?

USUALLY OUR ORDERS PROCESS WITHIN 1-2 DAYS. HOWEVER, DURING HOLIDAYS, SALES AND RESTOCKS, THIS TIME MAY VARY. 

*PLEASE MAKE SURE TO SELECT THE CORRECT METHOD OF DELIVERY AS THIS CANNOT BE CHANGED AFTER CHECKOUT. 

 

• WHAT IS YOUR POLICY ON RETURNS/REFUNDS?

WE ARE UNABLE TO OFFER ANY REFUNDS, RETURNS OR EXCHANGES OF ANY OF OUR PRODUCTS. ALL SALES ARE FINAL. DUE TO OUR POLICY WE ENCOURAGE CUSTOMERS TO ALWAYS REVIEW ORDERS BEFORE FINALIZING CHECK OUT. PLEASE NOTE, KEELA HAIR CO RESERVES THE RIGHT TO REFUSE ALL REFUNDS, RETURNS OR EXCHANGES.

*IF FRAUD IS DETECTED YOU WILL BE REFUNDED IMMEDIATELY PLEASE MAKE SURE THAT YOUR BILLING ADDRESS MATCHES WITH YOUR FORM OF PAYMENT. 

 

• WHAT KIND OF HAIR IS THIS?

WE PROVIDE THE FINEST:

  • RAW, SINGLE DONOR CAMBODIAN HAIR
  • BRAZILIAN HAIR
  • 100% HUMAN HAIR 

 

• HOW MANY BUNDLES DO I NEED?

MINIMUM OF 3 BUNDLES RECOMMENDED FOR A FULL HEAD LOOK.

  • FOR TAPES INS AND CLIP INS 3 BUNDLES ARE RECOMMENDED  DEPENDING ON THE FULLNESS YOU ARE GOING FOR.
  • FOR ITIPS 3 BUNDLES ARE RECOMMENDED

  

• WHAT KIND OF PRODUCTS SHOULD I USE ON MY HAIR?

FOR BEST RESULTS, ALWAYS REMEMBER TO USE  SAGE HAIR GROWTH PRODUCTS.


• IS THE HAIR SAFE TO COLOR?

YES, BUT PLEASE SEEK THE HELP OF A PROFESSIONAL COSMETOLOGIST IF YOU ARE UNSURE OF WHAT YOU ARE DOING. 

 

WIG SIZING:

  • IF THERE IS NO CAP SIZE TO CHOOSE FROM THEN THE STANDARD SIZE IS A MEDIUM CAP WITH ADJUSTABLE BAND. 

 THANK YOU FOR SHOPPING WITH KEELA HAIR CO!